Response-time & sentiment scoring

Understand the community health metrics — engagement rate, response time, and sentiment.

What this does

Community scoring tracks how well you're managing your audience: how fast you respond, how engaged your community is, and the overall sentiment of interactions.

The metrics

Engagement rate — How actively your audience interacts.
Response time — How quickly you reply to comments and mentions.
Sentiment — The balance of positive, neutral, and negative interactions.

Using them

Set a response-time goal for your team and track against it.
Watch sentiment for early signs of a brewing issue.

Response time is the metric you most directly control — and the one audiences notice most. Improving it usually lifts the others.

See What's Working to connect community sentiment to content.

Last updated 2026-06-11