Why is my connection showing an error?
Connections error when a provider's access expires or is revoked — reconnect to fix it.
What this does
Explains why a previously working integration starts showing an error, and how to restore it.
Why it happens
Berchtold connects to other services using access tokens the provider issues. Those tokens can stop working when:
- They expire on the provider's schedule.
- You change your password or security settings on that account.
- Access is revoked in the provider's settings.
- Required permissions changed or were removed.
How to fix it
Open Connections
Go to Configuration → Connections (or Profile, for personal connections).
Reconnect
Choose Reconnect on the affected service and re-authorize. Grant all requested permissions.
If you skip a requested permission during reconnect, the related feature stays broken. Approve everything the service asks for.
Related articles
See connecting integrations for the full setup flow.
Last updated 2026-06-11