Embedding the website widget

Add your brand chat to your website and review its conversation activity.

Workspace settingA brand administrator can manage this in Configuration → Features. It is not a separate paid add-on.

What this does

Puts your brand chat on your website as a widget visitors can use. You get an activity feed for recorded conversations.

Configure the surface first

Set up your chat in Setting up brand chat before embedding.

Add the widget to your site

Use the embed provided in Surfaces to place the widget on your pages.

Review activity

Watch the conversation activity feed to see what visitors ask and how the chat responds.

Mine the activity feed for real questions — they're a goldmine for content and for improving Brand Memory.

Widget not appearing? Confirm the embed is on the page and that the surface is enabled for your brand.

See setting up brand chat for configuration.

Last updated 2026-09-15